We value your privacy. This Privacy Policy describes the information collected when you visit the website www.hotairballoondharamshala.com and use the Services (as defined in the Terms of Use) and how Hot Air Balloon Dharamshala uses and discloses that information. When you make a booking through the Site, your information is transferred to the respective hotel where you book. Through the Services, we also display and send you deals that may be interesting to you. You agree to all of the terms of this Privacy Policy by using the Site and Services.

You should immediately cease using the Site and Services if you do not agree.

Children

We do not seek to collect personal information about children under 13, and you must be 18 or older to use the Site. We may collect information from parents or guardians about family reservations with their consent. If we learn and have actual knowledge of a child providing information through the Site, we will delete such information as soon as possible.

We will honor requests by a parent or guardian to review or delete information about their child.

Security

We use reasonable safeguards to protect personal information against loss and theft, including encryption technology, restricted access, “firewalls,” and Secure Socket Layers (SSL). However, security over the internet cannot be guaranteed. Kareri Cottages does not assume any responsibility for any harm, loss, or damage you may experience or incur by the sending of personal or confidential information over the internet, and you should take your own measures to protect your sensitive information. If you have any questions about the security of our Site, contact us through our contact page.

Information Collected

We collect and use customer information as necessary to deliver great service to our customers and to run and improve our business (which includes our reservation services and marketing.

Reservation Information and Customer Support. You can browse the Site without revealing “personal” information. However, to use parts of the Services, such as making a hotel reservation, we require you to provide identifiers such as your name and contact information, billing information, commercial information about your transaction and reservation, and other personal information as indicated on the Site. You may also provide us with information when you communicate with our customer support. You always have the option to not provide information by choosing not to use a particular feature. By providing information to us, you agree that the information is true, accurate, and complete and that you have authorization to provide it to us.

Cookies

Cookies, Device, Internet, and Platform Information. When you use the Site, information is collected automatically by Kareri Cottages and third parties, including affiliates, analytics providers, and our online customer support provider, through technologies such as cookies, beacons, tags, scripts, and tracking tools. By using the Site, you voluntarily consent to such collection. The Site contains first-party, third-party, necessary, preferences, analytics and performance, and advertising cookies; if you access the Site on a mobile device, we collect device and related identifiers. For example, we gather certain information automatically and store it in log files.

This information may include Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may combine this automatically collected log information with other information we collect about you, and we may receive reports based on the data from these technologies. Our advertising partners may use cookies and web beacons to collect information about your activities on this Site and other websites to provide you targeted advertising based upon your interests.

Public and Other Information. We collect and display personal testimonials of satisfied customers on our Site in addition to other endorsements. By posting public content about us, you consent that we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us through our contact us page. We may collect information from you related to a promotion, when you communicate with us or with our customer support, or when you otherwise provide it to us. We may also draw inferences about your preferences from the information described in this Privacy Policy.

Use of Information

Reservation Services. We may aggregate deals for users by connecting to these different hotels. When you search for or book a reservation, your information is transferred to companies related to our platform, including the respective hotel(s) where you book, to provide, fulfill, confirm, and update your bookings. In other words, you are using the Site to transfer your information to and to interact with these third parties, and we use your information to facilitate the services you request and fulfill our contractual terms. We do not transfer or disclose your sensitive personal information to third parties absent this use or other direction by you. Your personal information is not sold.

To Administer and Improve the Services. We use information, such as your activities on the Site, to measure interest in third-party hotel bookings, communicate with you, such as to inform you via email about viewed or booked reservations, special offers from us or affiliates, and notifications or updates, customize your experience, improve content and offerings, and analyze use of and improvements to the Site and Services. Likewise, we may use information to provide customer support services.

Legal Purposes. We may use information to detect and protect us against error and criminal activity and enforce our terms and rights. We also use your information to prevent fraud, create reports for analytics and business reporting, facilitate asset transactions, and otherwise comply with legal obligations. At times, we may look across multiple users to identify problems.

Security. We use information for security, including to authenticate guests.